Terms and Conditions of Sale
1. Scope of application.
1.1. The purchase of products presented on our website “www.rinaldicashmere.it.”, operated by Maglificio Prespolini snc headquartered at Via Macerata 101 – ZIP 56021 Cascina (PI) – VAT No.: 01603090505 is governed by these General Terms and Conditions of Sale hereinafter referred to as (“CGV”).
1.2. Le CGV apply to anyone who places a purchase order through the e-commerce site at “www.rinaldicashmere.it” (the “Customers”), with the exception of the provisions recalling the provisions of Articles 50 to 63 of Legislative Decree No. 206/2005, applicable only to individuals who purchase products for purposes unrelated to any business or professional activity carried out (the “Consumer Customers”);
1.3. The present CGV are applied to every order placed and forwarded to Maglificio Prespolini snc through (the “Order”) and to any contract that is subsequently concluded in the manner set forth in Section 3 (the “Contract”).
1.4. The present CGV are an integral part of the contract of purchase of any Product, therefore, by placing an order, the customer accepts them.
1.5. Maglificio Prespolini snc may at any time change the contents of these CGV, the changes will become an integral part of the new Contracts as of the first Order submitted by Customers following their publication on the Site. For Orders already submitted of the publication of the changes on the Site, the previous version of the CGV.
1.6. The products for sale on the site www.rinaldicashmere.it are intended only for end users of the products purchased and not for parties who intend instead to resell the products purchased on the site; Maglificio Prespolini snc. may check at any time whether customers are acting as resellers and in that case cancel any contracts that have been concluded with them.
2. Downloading and consulting the terms and conditions of the Contract
2.1. The Customer can print and/or save a copy of the GTC, and of documents of which the Contract relating to the Products purchased on the Site is composed, using the normal functions of his browser (e.g.: “File” -> “Save As”), or download it in PDF format and archive it via “profile/account -> my orders”.
2.2. The Customer will be able to archive the data of his Order, either by downloading the GTC and saving the data summarized in the last web page preceding the submission of each Order, or by saving the emails that Maglificio Prespolini snc will later send to the Customer, which will contain the order data.
3. Contract
3.1. The presentation of products on the Site constitutes an invitation to users of the Site to place an order. Invitations to users are not binding on Maglificio Prespolini snc and do not constitute offers to the public (within the meaning and effect of Article 1336 of the Italian Civil Code).
3.2. In order to proceed with the purchase of one or more Products through the Internet, it is necessary to register at www.rinaldicashmere.it, providing Maglificio Prespolini snc with the necessary data to enable it to finalize the Orders placed, in compliance with the provisions on the protection of personal data.
3.3. The Customer will be able to select the product or products he or she wants to purchase and place them in the virtual “shopping cart,” the contents of which he or she will always be able to view.
3.4. Clicking on the “Proceed to Purchase” button will initiate the Order submission process. During the formulation phase of the Order and until its actual submission, it will be possible to review the data entered by clicking on the “Back” button, so as to identify and correct any errors.
3.5. Click on the “Proceed to Payment” button to review the order in full, define the delivery and form of payment. At the end of the payment process the order will be concluded and will be forwarded Maglificio Prespolini snc and a copy to the customer’s email address. Each Order forwarded following the methods previously described will be considered, to all intents and purposes, a contractual proposal by the Customer.
3.6. The availability of the Products indicated on the site may not be updated in real time and, in the event of numerous simultaneous accesses, the actual availability of individual Products may vary significantly during the day. Before accepting an Order, Maglificio Prespolini snc reserves the right to verify the actual availability of the Products covered by the Order.
Maglificio Prespolini snc may decide whether or not to accept the Orders received without, in the event of non-acceptance, the Customer having any rights or claims against Maglificio Prespolini snc. for any reason whatsoever. In any case, Maglificio Prespolini snc will not accept Orders that provide for delivery in the municipalities of Livigno and Campione d’Italia.
3.7. The Order shall be deemed accepted and the Contract shall be concluded only when the Customer receives, at its e-mail address, the express confirmation of acceptance of the Order (the “Order Confirmation”).
4. Price and shipping charges
4.1. The prices of the Products published on the homepage or in the different sections of the Site are expressed in euros and include VAT, when applicable, but do not include duties and customs charges. Shipping charges are included in the price, unless otherwise indicated during the Order submission process.
4.2. Maglificio Prespolini snc reserves the right to change prices, discounts, offers or availability of Products, at any time and without warning or specific reasons. Any changes in prices of Products will not affect orders already placed.
5. Payment and delivery
5.1. The customer must use one of the payment methods proposed by Maglificio Prespolini Snc during the process of placing the Order at www.rinaldicashmere.it.
The different payment methods are: payment by credit card, payment through the protected system “Paypal” and bank transfer in advance or on delivery.
5.2. The Customer shall pay in full the price of the Products ordered at the time the Order is placed (except for payment on Delivery). If the Order is not accepted, Maglificio Prespolini snc. will refund Customers any amounts already paid.
5.3. The payment document or tax document will be issued in electronic format only.
Customers who require an invoice must request it immediately after ordering by emailing ordini@rinaldicashmere.it specifying the billing information.
5.4. Maglificio Prespolini snc. will ship the Products ordered by courier within 7 (seven) working days from the Order Confirmation or, in case of payment by bank transfer, from the crediting to Maglificio Prespolini snc
5.5. Maglificio Prespolini snc. shall not be liable for non-delivery or delayed delivery due to force majeure (such as strikes, Public Authority measures, transportation difficulties, fire, flood, contagion, etc.).
Maglificio Prespolini snc. will promptly notify the Customer of the occurrence and disappearance of a cause of force majeure. If the cause of force majeure persists for a period exceeding 30 days, either party shall be entitled to withdraw from the contract.
In the event of withdrawal, the Customer shall not be entitled to any compensation or indemnity for any reason whatsoever, but shall be refunded any amount already paid by way of price for the Product that is the subject of the Order, within 30 (thirty) days after the Order is sent.
5.6. Maglificio Prespolini snc is responsible for the products until their delivery to the Customer, regardless of whether the shipment of the Products is insured or not.
5.7. Before accepting the Products from the courier, upon delivery, the Customer is required to carefully inspect the packaging. The packages are sealed with personalized adhesive tape placed around the package. If the package appears to have been tampered with or if the adhesive tape is not intact, the Customer must note this on the receipt for the Products that he/she issues to the courier or he/she may refuse the delivery and contact Maglificio Prespolini snc at the email address ordini@rinaldicashmere.it within the next two working days, to allow Maglificio prespolini snc to take action against the courier. If the Customer accepts tampered packages without notifying the courier, Maglificio Prespolini snc. shall not be liable for damages or shortages related to the delivered Products.
6. Right of withdrawal
6.1. Pursuant to Article 52(1)(f) and (g) of the Consumer Code, the following are terms and conditions of the right of withdrawal in favor of consumers.
6.2. The Consumer Customer may withdraw from the Contract. The Customer consumer who intends to exercise the right of withdrawal must do so within14 (fourteen) working days from the date of delivery of the Product, by sending a written notice to the email address ordini@rinadicashmere.it, In case of exercising the right of withdrawal, the Customer consumer must return the Product to Maflificio Prespolini within the same period of 14 (fourteen) days from the date of delivery of the item, to the following address:
Maglificio Prispolini snc
Via Macerata 101 – Cap 56026 S. Frediano a Settimo (PI) ITA
6.3. The consumer customer who intends to exercise the right of withdrawal must return the products: properly packaged in their original packaging, in perfect resale condition (not ruined, damaged or soiled) and equipped with all possible accessories, instructions for use and documentation; equipped with the transport document (present in the original packaging), so as to allow Maglificio Prespolini snc to identify the customer (Order number, first name, last name and address); without manifest signs of use, other than those compatible with the performance of a normal test of the article and shall not be in such a state as to not allow its resale.
If the returned Products do not meet the described characteristics, the withdrawal will not be effective.
6.4. If the right of withdrawal has been exercised by following the procedures and terms indicated above, Maglificio Prespolini snc. will refund the relevant price paid within 14 (fourteen) days from the date it received the returned Product.
Otherwise, Maglificio Prespolini snc. will return the purchased goods to the sender, charging the sender for transportation costs.
In any case, the risks associated with the destruction or damage of the Products returned in the course of shipment are borne by the Customer; if the Products are not considered intact, the withdrawal will not be effective.
Shipping costs associated with the return of Products are the responsibility of the Customer.
7. Warranty and complaint handling
7.1. Statutory warranty regulations, including those in the Consumer Code with respect to consumers, apply to consumer customers’ purchases.
7.2. If the products are found to be defective or altered, the Customer may contact Maglificio Prespolini snc. in the manner indicated in these CGV and request their replacement. The claim by the consumer Customer being our handmade knitwear products, must be made within 15 days of discovery and, in any case, maximum 30 days from the delivery of the Products, under penalty of forfeiture.
7.3. Maglificio Prespolini snc will, as appropriate, make the requested replacements within a reasonable period of time from receipt of the Customer’s request. The Customer must describe in as much detail as possible the nature of the defect or alteration found and transmit copies of the Order documents or indicate the Order number, the Customer’s number, and useful data to identify the claim.
8. Data Protection.
Maglificio Prespolini snc reserves the right to retain the details of each Order and the Customer’s contact information.
This information will only be used to enable the proper execution of the Order (including through the transmission to third parties involved in the handling of payment, execution of the Order and/or shipment of the item), any claims regarding the warranty of the item and/or recommendations or instructions to the Customer regarding the item. The storage and processing of data will take place in accordance with the content of the privacy policy on the protection and use of personal data.
The customer will only be able to access this confidential information after logging into the restricted area of the Site called “My Account” by entering the login credentials given to him/her when registering on the Site.
Once logged in to the restricted area, the Customer will be able to consult already concluded Contracts, pending Orders, update and save his/her contact details, any bank details and/or data related to the subscription to the newsletter service. The Customer agrees to treat its access credentials to the above-mentioned restricted area of the Site confidentially and not to make them available to third parties.
9. Applicable law and disputes
The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 206 of September 6, 2005, on the Consumer Code in Chapter I° “Of Consumers’ Rights in Contracts,” with specific reference to the regulations on distance contracts and by Legislative Decree No. 70 of April 9, 2003, on certain aspects concerning electronic commerce.
Please note that the European Commission provides a platform for out-of-court alternative dispute resolution, which can be accessed at https://ec.europa.eu/odr.
Maglificio Prespolini is available for any clarification or information regarding the content of these GTCs, the Contract and its regulations, as well as in relation to any complaints.
Maglificio Prespolini snc. customer service is available for information, complaints and disputes:
E-mail: rinaldichasmere@gmail.com.it